Testimonials
September 14th, 2009
Hi,
I just wanted to write a short note to pass on my thanks to the guys at your Frankston Mitshibushi Dealership. In particular Linzi, John and Mark in the Service Department over at Ford.
I was interested in a Falcon XR6 Turbo and I tracked one down via CarPoint that was located at your dealership. Within 10 minutes of making an online enquiry I was speaking on the phone with Linzi and it was apparent that she was prepared to go to all lengths to ensure that my purchase went as smoothly as possible.
One of my requirements before purchasing a vehicle was to have it inspected at a Ford Service Centre. This was arranged promptly and professionally and I was more than happy with the results. Mark even went as far as to personally walk me through any mechanical work that had been done on the vehicle.
After only 3 days in my new car I could not be happier, and I look forward to my ongoing involvement with the guys in Frankston as that is where I will be bringing the vehicle for its regular servicing.
Thanks again for making my car purchase such a pleasurable experience, and I will definitely be recommending you guys to any friends or family who are in the market for a new or used vehicle.
All the best,
Simon Osborne
July 23rd, 2009
Good morning Simon & Paul
A short note to pass on my thanks to you and your support staff for making my recent vehicle purchase an enjoyable one.
All the staff I came in to contact with at your Mornington dealership were helpful, attentive and friendly.
Paul I appreciate the relaxed way you demonstrated the car and your assistance in expediting the vehicle purchase process.
Thanks Simon for demonstrating and setting up the communication between my new "I" phone and the car. I think you saved me hours of playing with the "I" phone to get it working.
Please pass on my thanks to Shelly. The Extreme Car pack really made the car look terrific when I picked it up.
I have lost count of exactly how many Fords I have owned now but this one stands out as the most pleasant purchase experience.
When my wife's car is due for replacement mid next year I will be back to talk to your team.
Your service team now has a challenge to meet the high standard of customer service you have established for the dealership.
Thanks again.
Regards,
John Newman
June 29th, 2009
Ryan,
Just a few words of thanks for the recent support you provided in the recent purchase of a Ford Zetec at Mornington.
As a father my daughters 21st birthday was a significant milestone in my family's life.
The thought of buying a new car was proving to be a difficult task prior to contacting yourself at Mornington – However in discussing my cost requirements / timeframes and basic modifications with you, it was only a matter of me letting you know when I would pick the car up.
Again - Your after sales support in assisting my daughter with in car operating queries after purchase was another example of your personal customer follow up in resolving what eventually turned out to be a minor issue.
I would no hesitation in recommending yourself as a sales consultant to any one looking to purchase a Ford motor vehicle.
Thank You,
Bill McLeod
March 27th, 2009
To all at Jeff Wignall Ford,
Yesterday, I took delivery of a new car, and as a return purchaser from JWF, once again I have been delighted with the level of service and support from the staff, in particular Paul Arena, Trent Cameron and Kim [reception].
Not being au fait with the intricacies of motor vehicles, it has been reassuring to been given sage advice and exceptional service.
My previous vehicle has served me very well, [purchased in 1998 from JWF], and it is only due to its age that the time came to upgrade. The car I selected was presented in marvelous condition, and I have enjoyed today’s drive to work! I look forward to a more regular involvement with JWF as my car will receive its regular mechanical maintenance at the Mornington dealership.
My parents, Dorothy and Martin Hardie, have also been most happy return purchasers, recently acquiring an immaculate Ford. They have very much appreciated the service both in sales and in the workshop, and have always expressed confidence with the practical advice they have been provided.
In closing, I would certainly and confidently recommend this company to any person contemplating a car purchase, and thank you all for making car purchase and maintenance a pleasurable experience.
Regards,
Val Hardie
February 26th, 2009
Hello Jeremy,
My name is Pauline Hughes and i purchased a car from you on the 20th of February 2009. Whilst filling out paperwork with you I gave you some feedback about your staff members. I thought putting my feedback in writing was better for all concerned.
You see, my experience with your sales team was FANTASTIC to say the least. I had been down the car dealership road for the last 6 months and felt intimidated and stressed to say the least. I had also done my homework and knew what I wanted.
Along comes LINZI ECCLES. Wow, is she good. Linzi was so good to deal with from the start to the finish of the sale and beyond. Not once did i feel pressured or intimidated by her. It wasn't because she was a female like me as I had dealt with a woman at another yard and she was like the rest of the men I came across. (aggressive and pushy).
Linzi was soooo professional but on my level. It was a real pleasure to buy a car from her. I wanted leather seats in my car and the car Linzi found for me had cloth. She then went one further and suggested that the leather could be put in for me. What a princess. I would not buy another car from any other dealership knowing they don't all operate like your staff members.
Not only was Linzi fantastic but all your staff that I had spoken to were also. I must mention George who's honesty and humor made me feel so relaxed. Harry and Rob, were also fantastic, doing everything they could to make my car perfect for me. Your staff really go beyond the call of duty to make a customer comfortable and the sale an absolute pleasure.
I will always recommend your dealership to all my family and friends who are purchasing a car. Please thank your staff for me Jeremy and a pat on the back for you for having a GREAT TEAM.
Your very happy customer
Pauline
February 26th, 2009
Hi,
I would like to thank you for helping me get the car that i wanted, you were simply the best one that I have dealt with.
Linzi and Rob the service you provided was great, out of all the dealership that we ve dealt with, you were the only one that we felt like we could trust. I would have never thought that i would have bought a car from Frankston when i have so many dealership right next door to me in Chadstone, but none of them provided us with the service that you did I will definitely recommend you to anyone i know that's looking for a car.
Mr Cross and Mr Wolfe, I am sure that you are aware of this already, but I would like to confirm that Linzi and Rob are a great asset to your company. Their attitude and their professionalism is a plus that really won us over, we felt like we could trust them which was so important for us, we didn't want to spend our money with someone that we didn't like.
We will definitely be dealing with you guys for the service on the car, but as my family grow, I will definitely come back to you guys for my next car.
Again thank you.
Good luck with your future business, but I am sure that with a sales team like that you should be fine for years to come.
Kind Regards,
Happy customers,
Guillaume, Chelsea and our daughter Madison
September 25, 2008
Jeff
I just wanted you to be aware of how professional Linzi Eccles has been in assisting my purchase of my Kia Rio.
She listened to my requirements and matched them with the appropriate car. I had never heard of the Rio beforehand. She was pleasant, informative and helpful.
She made the purchase an easy decision for me and having spent the previous ten days escaping from pushy salesmen, sorry to be sexist, it was refreshing to meet someone who was able to listen and respond appropriately.
The car is perfect for my needs.
Many Thanks Linzi
Marie Meecham
September 23, 2008
Hi George,
Thank You so much for the effort you put into finding my angel, and every thing else that you have done. You have put in so much extra effort into helping us that words can not say enough.
I will pop in to see you to pick her up as I have to drop off the second set of keys for the Mazda.
Thanking you so much
Deb
August 31, 2008
To Linzi
Jeff Wignall Ford
Thank You for your fantastic service Linzi – it was a very good experience with Jeff Wignall Ford, Craig, Christian and a professional and courteous experience with you in regard to the way you treated me from the first contact. I can truly tell you now you were the reason I went ahead with the deal when I had several other options on the table due to your manner and attention.
Sally is overwhelmed with the car! Thanks.
I hope to deal with you again if my needs send me in your direction in the future.
Best Regards
Brett
To the staff at
Jeff Wignall Ford
My fiance and I took delivery of a 2000 Holden Commodore VX Lumina last night with the help, assistance and service of Linzi Eccles, Christian DeLange and a female by the name of Sam.
Linzi was incredibly friendly from the time we walked into the dealership, through the test drives, to the paperwork and right up to the delivery. (and all this whilst not only entertaining my 15 month old son, but holding him, carrying him and even feeding him)!!!!
Christian assisted us with the financing of our Commodore and also assisted in the entertaining of our son!
Sam happily arranged the tinting of our windows on rather short notice and managed to have the vehicle ready when promised without any delay.
The above people I mention by name, however I must mention the remainder of the staff at Jeff Wignall Ford who were all so very friendly and all took part in entertaining our son by providing him with toys and other forms of entertainment!!!!!
Both my fiance and I (and our son Jack) would like to thank everyone for giving us great and friendly assistance in buying a new family car.
I would certainly recommend them to anyone and will be using them further to service our vehicle despite living an approximate 40 minute drive away.
Thank You to everyone...
Dane Bottriell
The General Manager
Jeff Wignall Ford
It is with considerable pleasure that I take this opportunity to review our experience with Linzi & Jeff Wignall Ford alongside your customer management.
Having visited several other car yards prior to visiting your dealership, I was impressed at the professional level of customer service and the desire to ensure we made the correct selection regarding a new vehicle purchase. All facets of our requirements were reviewed – including vehicle use, safety, features, size and budget.
Once an appropriate vehicle had been recommended, in this instance a Focus LX sedan, the entire team executed a keen willingness to assist both my husband and I in negotiating the best deal for both parties. The service further provided competitive finance and comprehensive insurance, unable to be matched by major market players, in conjunction with an introduction to key personnel responsible for supplying all after sales support and future servicing requirements.
I have found the whole experience in dealing with you and your team a pleasure and commend you for your professionalism, courtesy, enthusiasm and customer support. Moreover, I have no hesitation whatsoever in recommending you and the Jeff Wignall team to any of my family, friends and work colleagues interested in purchasing a new Ford in the future.
Again, thank you for your customer management and after sales follow up Linzi.
Kind Regards
Linda and Nick Tsakoumangos
Jeff Wignall Ford
Hi,
When I decided that it was time to buy another car, I went straight to Jeff Wignall Ford. I had previously purchased a vehicle (Honda CRV) from there and was not only happy with the service but felt confident that I was buying a quality vehicle.
I was very happy to have Linzi Eccles to deal with. She was very patient with me over my dilemma of which of the 2 vehicles I had chosen was the 1 for me, either another Honda or a Mazda Tribute. The whole experience of purchasing and finance was made easy by Linzi and Christian (even though Christian did insist on me giving his pen back!). I left there with a fantastic Mazda Tribute, a full tank of petrol (much appreciated) and a new Melways! It doesn't get any better than that! I have since heard from Peter from the service department to advise me of their servicing procedure and if I had any problems at all with the vehicle, to just simply call him. I don’t foresee any problems.
I will certainly be recommending Jeff Wignall Ford to anybody looking to buy a new or used car.
Regards
Robyn Rodda
April 15, 2008
The General Manager
Jeff Wignall Ford
Dear Sir,
Please allow me to congratulate you on the excellence of your dealership starting with Ennio Volparto who sold me my car, to the Service Department right through to the gentleman who drove me, all First Class.
I have bought many cars from many dealers. You are the best.
Yours sincerely,
Roy Norry
1 Loch Fyne Court
Settlers Cove
Sorrento VIC 3943
February 28, 2008
Jeff Wignal Group
For Linzi...
Having just moved to Melbourne from the UK, we had already decided on what kind of car we wanted, and set about finding a dealer.
Although we were excited about the new car, we were not looking forward to dealing with a “pushy” salesman!
Then out came Linzi! First thoughts – ooh! A girl! Then after introducing herself I thought ah, a nice, friendly girl!
Straight away, she listened to what we wanted, and immediately offered to take us for a test drive – just like that! No appointment – nothing!
Very helpful and chatty in the car, once back at the showroom, I was waiting for the sales pitch!
But there was no pressure, even when we said we would go away and have a think.
Two days later, we went back, and were pleasantly surprised that she remembered all of our names, even our 3 year olds bears name!
We got a really good deal, and the next day, drove away, very happy customers with our new car.
We will actively buy our second car from Linzi, and I recommend her to anyone needing a car (and a friendly face)
Thanks Linzi
Kindest regards
Tracey, Justin, George and Comfy bear.
xx :)
January 23, 2008
The Sales Manager
Jeff Wignall Ford
2035 Frankston - Flinders Road
HASTINGS Vic 3915
Dear Sir or Madam:
I wish to hereby advise that the abovementioned vehicle was purchased to operating as a Hire Car. Car is proving to be very popular with our customers and we are very pleased with the vehicle and all its extras. Thank You for your helpful assistance in the purchase of this new vehicle.
Yours faithfully,
Kenneth W. Stevenson
Director Secretary
H.S.S. Pty. Limited
September 28, 2007
The General Manager
Jeff Wignall Ford
May I take this opportunity to congratulate your Dealership on the professional manner you completed my recent purchase. I greatly appreciated your staffs’ calm, courteous, attentive approach to the sale.
Could you kindly pass on my thanks in particular to Mike Cotter and Arren for their patience and the obvious importance they placed on customer service.
Regards,
Tony Grundy
Director
Jacobs & Lowe-Bennetts
220 Main Street
MORNINGTON VIC 3931
September 27, 2007
Customer Service Manager
Wignall Ford
Overton Road, Frankston
Dear Sir/Madam
On 24th May 2007 I purchased a used 2005 Ford Territory Ghia – TJN381 from your company.
Since purchasing the vehicle, I unfortunately had cause to return it to your service department on numerous occasions for various faults. These faults have ranged from excessive engine noises, excessive differential backlash and brake faults.
Whilst it is disappointing to have so many faults in such a highly respected car, I must bring to your attention, the fantastic service provided by Jamie, one of your service managers.
From the onset, he has provided me with fully detailed progress reports, what his department have found wrong with the car. After almost 20 days in your workshop over a period of 2 months, the faults have been repaired and covered by new vehicle warranty. The faults were: both camshafts replaced, cylinder head inspected, a bush in the rear differential and front discs repaired.
While my territory was being repaired, I was frequently contacted by Jamie, for progress reports as listed above. I was given a replacement car (An E-gas Falcon) which drove superbly and re-installed by confidence in my first Ford in 30 years.
In closing, I know that people only seem to quick to criticize but seldom take time out to compliment where it is due. On these occasions the compliments are due. I thank Jamie and the service staff for their professional approach and first class customer service to me and resolving my problems with my vehicle.
I have every confidence in future servicing of my Territory with your company, if not the vehicle itself.
Would you please bring my comments to the attention of the staff mentioned with my sincere thanks to them.
Stuart Macdonald
25 Fernwood Drive
LANGWARRIN VIC 3910
July 17, 2007
Dear Andrew & Jeff
Firstly I would like to say a huge thank you for having such fantastic staff!!
Yes I am one of your many happy customers!!
Let me assure you, I am certainly not one to write such an email as I am a full believer that it is all ‘part of the service’, however my experience with Jeff Wignall Ford has certainly motivated me to write you this email.
I have dealt with John Andrew Ford in Auckland New Zealand & Coffey Ford Dandenong here in Aus of which my experiences were extremely disappointing, especially in comparison to ‘Jeff Wignall Ford’.
Trevor Ades – Fantastic Gentleman, I can see why he manages the division, all his people seem very happy and are very service focused, which of course if full credit to Trevor himself.
Andrew Yanni – Great sense of humor and very courtesy, I wouldn't be surprised if he is one of your to sales people, if not, he has certainly got the right makings for one.
A ‘very special’ mention goes to Christian Delange – he has ensured my interests were looked after from the beginning of the sales process right to the end, always ensuring that I had clarity and felt comfortable with the optional outcomes. He found me the exact vehicle I wanted, worked out a good finance deal for me and most importantly, his actions, attitude and fantastic service has made my experience with Jeff Wignall Ford a real pleasure, I promise you, everyone I know who wants a vehicle will be referred to Christian at Jeff Wignall Ford, he’s fantastic!!
In summary, thank you for my fabulous vehicle, thank you for the ‘GOLD CLASS’ service, you are obviously great leaders to have such great employees.
Trevor, Andrew and of course Christian deserve a good pat on the back from you, I'm sure you will agree with me when I say, it is exceptionally hard to find great staff. They are what I call my exceptional staff ‘rare diamonds’.
I wish your business every success because you certainly deserve it.
Kind regards
Debbie Mulelly
National Call Centre Manager
Minorplanet Asia Pacific Pty Ltd
Mike
Thanking you for all your help, great advice and discounts on buying our lovely new car which is giving us much joy.
I will gladly recommend Wignall Ford at Mornington to all our friends, for a fabulous deal.
Please thank the rest of the staff for all their help too, it was much appreciated. Our friends have told us that they received $100 from Wignall Ford and we are all going out for dinner, thank you.
Louaine and Kevin Shepherd
A very happy customer
June 19, 2007
Mr Andrew Cross
CEO
Jeff Wignall Ford
94-98 Dandenong Road
FRANKSTON VIC 3199
Dear Mr Cross
As a Senior Manger of a local government authority in charge of a range of operational portfolios, I know how important it is to get positive and constructive feedback. Far to often we hear only the difficult issues and concerns.
Its on this basis that I thought I would drop you a quick not to say how delighted I have been with the service provide by your Mornington dealership and in particular the services of Steve Walker (and Trent and Aaron).
I had visited a number of car yards on the peninsula area, seeking to purchase two vehicles. I am pleased to advise you that Steve was one of a small number of sales people who actually followed up on my enquiry, found a number of vehicle options according to my specifications and more importantly close to my specified budget.
Steve found the ‘right balance’ between sales and giving me ‘think time’, he has followed up any enquiry I have made through the course of our transactions – nothing seems to be ever too much trouble.
Equally, your Sales Manager, Trent Cameron, has been creative in finding a number of solutions, playing ‘a very fair bat’ and assisting me with some technical/policy matters with novated leases.
In all (much to my delight), the experience has been a very positive one and I would have no hesitation recommending Jeff Wignall Ford to a range of colleagues and friends.
I look forward to a long term relationship with your company as a valued customer, and on this occasion it has been a job well done.
Yours sincerely
Mr Peter Gore
9 Orrong Road
MT ELIZA VIC 3930
July 29, 2007
Jeff Wignall Ford
Attention: Mr Ennio Volpato
803 Point Nepean Road
ROSEBUD VIC 3939
Dear Ennio
Just a short note to express my thanks and appreciation for your patience, consideration, help and understanding during my purchase of SNY098 over the past couple of weeks.
We both had a job to do, you to maximise the profitability of the sale for your company and me to find the best value for money vehicle available within the price range that my limited finances would allow.
It was a win-win situation, as I believe in the end we both won and achieved our objective.
I have spent the weekend reading the Owner’s Manual from cover to cover and sitting in the car familiarising myself with all the features and controls, from warning lights to fuel cut-out re-set, from trip meters to safety and security and from climate control to audio. Now I look forward to getting out and enjoying the ride.
If the previous owners have looked after and maintained the car as well as it appears they have, it will be a fitting replacement for the old XF and I can look forward to many more years of enjoyable Ford motoring.
Once again, thank you.
Yours sincerely,
Ian C Fletcher
PO Box 2165
ROSEBUD VIC 3939
October 22, 2007
Jeff Wignall
Jeff Wignall Ford
20-22 Overton Road
FRANKSTON VIC 3199
Dear Jeff Wignall
I am writing this little letter to let you know that we have had three vehicles from you over the last six years, and always had very good service and found the sales people very helpful.
We bought a new Ford Territory Ghia AWD from your Frankston dealership on 03/10/07 (this one being our 4th car from you). We just decided to have look around your yard, not really too sure as to what we really wanted. Then a very nice and well mannered young man named Jason Quinn came out and asked if we would like any help, my husband usually walks away at that point but he took a liking to him. Jim(Andre) spoke with him, Jason sat us down with a cup of coffee and we all had a chat and the rest is history.
We are retirees and liked the way we were treated with good manners and respect. We were not pushed into anything, given time to think about what we wanted and when we rang to ask Jason about anything we were given the pros and cons of whatever we asked, very helpful.
We picked up the car on 12/10/07. Jason was so particular with the vehicle, he checked everything was just so and went out of his way to even get us a roof luggage box as that was on our wish list but was no longer on your accessory list.
Hubby is so pleased with this car that we took out the 6 year warranty that Jason recommended as this will be the last car we will be buying and with the service he cannot stop talking about it.
It was with great pleasure we came back to Jeff Wignall Ford for what maybe our last car we will ever buy.
Sincerely yours
Andre & Pamela Cooper
PO BOX 71
TYABB VIC 3913
May 31, 2007
Jeff Wignall Ford
20-22 Overton Road
Frankston 3199
Att: Linzi Eccles
To Linzi,
Thank You in making the purchase of our new Ford Focus XR8 Turbo a easy thing to do, from the moment you walked up to us when we came into the dealership you were happy, friendly and didn't mind working after hours while we all sat there until 6.30pm on a Friday night waiting on my decision.
You also made picking up the car great fun thanks for being excited with me.
When we make the next purchase I hope you are still with Jeff Wignall Ford.
Look forward to seeing you when I bring the car in for the cervices.
Once again thanks for everything you did.
Wishing you all the best
Cheryl Carver
|
|
View location map 